Privacy Policy

House Cleaners of Baltimore, LLC

Last updated: January 11, 2026

1. Introduction

House Cleaners of Baltimore, LLC (“HCOB,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including information used for SMS communications.

2. Information We Collect

We may collect the following information when you interact with our website, services, or communications:

Name
Phone number
Email address
Service address
Appointment and service details

Information may be collected through website forms, booking requests, phone calls, or SMS communications.

3. Use of Information

We use collected information to:

Schedule and manage cleaning services
Send appointment reminders and confirmations
Respond to inquiries and customer service requests
Send billing-related messages
Provide service updates and operational communications
Send marketing or promotional messages only when consent is provided

4. SMS Communications

If you consent to receive SMS messages from House Cleaners of Baltimore, LLC, you may receive messages related to:

Appointment reminders
Follow-up messages
Billing inquiries
General service inquiries
Marketing or promotional messages

Example Message:
“Hello, this is a friendly reminder of your upcoming appointment with House Cleaners of Baltimore at [Location] on [Date] at [Time]. You may reply STOP to opt out of SMS messages at any time.”

Message Frequency

Message frequency may vary depending on the type of communication.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier and plan. Fees may vary for domestic and international messages.

5. Opt-In Method

Users may opt in to receive SMS messages by:

Submitting an online form on our website
Checking an optional SMS consent checkbox

6. Opt-Out Method

You may opt out of SMS messages at any time by:

Replying “STOP” to any SMS message
Contacting us directly to request removal from our messaging list

7. Help

For assistance, reply “HELP” to any SMS message or visit:
https://hcobcleaners.com/

8. Information Sharing

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We do not sell, rent, or trade personal information. Information may only be shared with service providers necessary to operate our business (such as scheduling or payment processing), and never for third-party marketing.

9. Your Choices

You may choose not to receive SMS messages by leaving the SMS consent checkbox unchecked on our forms.

10. Contact Information

House Cleaners of Baltimore, LLC
Website: https://hcobcleaners.com/

SMS Terms & Conditions

By opting in to receive SMS messages from House Cleaners of Baltimore, LLC, you agree to the following terms:

Message frequency may vary
Message and data rates may apply
You may opt out at any time by texting STOP
For help, text HELP or visit https://hcobcleaners.com/
SMS consent is not required to purchase services